Returns & Exchanges
Returns & Exchanges
Returns, Exchange or Refund
We have a 14 day, from receipt of products, cancellation period. This means you have the right to cancel and get a full refund or exchange provided that, you have not used the products.
Items must be returned in saleable condition: unopened with all packaging/hygiene seals in tact.
If for any reason you’re dissatisfied with your purchase, we will happily offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. This excludes defective items.
How to return your items
You will need to return the products to us to the address below, ideally using a Royal Mail trackable service for your own peace of mind. If for any reason your returned items are not received, we cannot process the refund unless you can provide proof of postage.
Please ensure you include a note providing your name and order number which you can find on your order confirmation email.
We can’t refund postage/courier costs (with the exception of faulty products) and for overseas customers, any customs fees or local taxes.
We can only replace or refund kits or sets and bundles if all items are included in the return as well as packaging.
We can only process a refund or exchange once we have received your item(s). When received we will contact you by telephone or email. If you have chosen a refund, it usually takes around 3-5 working days for the credit to appear in your account.
Under the distance selling regulations you have the legal right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition If you cancel your order after we have dispatched the products, then you must return the products to the address below. You can submit your cancellation notice by email.
If for any reason you are unhappy with your Menopoised® products please email us at firstname.lastname@example.org within 14 days of your order arriving.
35 Robertson Road